A Marketing Secret From a Flight of Stairs

Going up the stairs is hard work. Everyone knows it’s better for you to get the exercise, but most people take the escalator. The stairs are hard. The escalator is easy.

But what if you “change the story”? What if you changed going up the stairs from hard work to something people want to do?

Find the fun

Tell a story

Businesses need stories and secret identities too. Not a story about how experienced you are, or your fancy equipment, or even your fancy client list. Instead, you need stories about the satisfaction, the happiness, or the peace of mind that your customers get by working with you.

It’s about helping them achieve their dreams or desires (regardless of whether that dream is a drop-dead gorgeous web site or a house on a lake). Tell them the story of how they can get that dream.

What are your favorite ways to make your clients happy? Share your stories here.

(thanks to Becky Blanton for finding this video and pointing it out)

A Quick Way to Trouble-shoot Your Marketing

checklist

We’ve all spent lots of time working on our Web sites, design portfolios, or product demos. Sometimes, when you’re inside the bubble, it’s hard to tell whether your ideas are really great or need more work.

This checklist will help you review what you’ve done and figure out whether to keep going or call a halt!

  1. ___Does your web site showcase your creative skills? Is it a compelling “free sample” (really free!) that makes clients want to hire you?
  2. ___Do your designs, reel, exhibit photos attract attention? Are they remarkable? Worth talking about?
  3. ___Is your blog worth linking to? Is it a valuable addition to the conversation about your industry? Or is it self-promoting? Do visitors get useful information that they can use in their own businesses?
  4. ___Does the design and layout support what you’re saying? A web developer/designers site that’s hard to use is sending the wrong message.
  5. ___Are your headlines appealing? Use numbers, questions, or promises of useful tips to get attention.
  6. ___Is your product better? How does it stand out against your competitors? Greener? Faster? Easier to use?
  7. ___Does the combination of the price and the value your customers get make it a no-brainer? Do your customers have to think twice about whether your services are worth the money you charge?
  8. ___If not, is there something you can add that will improve the price/value ratio? An extra bonus? A checklist? A progress dashboard?
  9. ___Have you given people enough information to make a decision? Have you addressed common questions or objections? Are you telling stories?.
  10. ___ Is your content persuasive? Are you showing (through case studies, testimonials, and vivid descriptions) that your solution really works?

Photo: morguefile

How to Make Your Marketing Irresistible

johnny_automatic_magnetDo you ever wonder if people actually read your ads?  Would you like to get more readers (and more orders) from your ads?

Here’s how.

Write a great headline

Use it to make a big promise.  Offer something your audience desperately cares about.  Tell them you can fix a problem they have (or avoid having the problem in the first place).  Here’s an example for an imaginary product.

“Stop Struggling With Flat Tires!”

Then, fill out the promise.  Paint a picture of what they’ll get, and how they’ll enjoy it. The more descriptive (and specific), the better.  Don’t use fancy words or technical jargon.  Make it about the buyer (not about you).  She’s the “hero.”

“New Super Tire Jack slips easily under your car.  Just press the button, and whoosh, the  car goes up and you can easily remove the tire. ”

Turn features into benefits

A feature would be “push-button operation”  A benefit is:   “No more sweating (and swearing) to get your flat tire changed.  Super Tire Jack does 90% of the work for you.  Just push a button!”

Prove that it works

Include testimonials from happy customers.  Even Seth Godin says that he sells more books on his blog when he reviews someone else’s work than when he talks about his own.  Use testimonials, case studies, statistics, or demos to make your point.

Ask for the purchase

Call, click, write….(do it now, before they’re gone).

Photo: johnny automatic

Why Some Free Offers Fail, and What You Can Do About It

neon free signThere’s been a lot of discussion about “free” lately. David Meerman Scott has been talking about it. So has Chris Brogan. David is in favor of using free giveaways to build goodwill. Chris agrees but thinks there should be limits.

I agree that giving things away for free can be a great way to create buzz (and yes, there has to be a limit). However, if you’re going say something is free, make sure it really is free.

How free can go terribly wrong

A couple of days ago, Bob Bly posted that Joe Vitale offered a report for free on his site and then asked readers to buy him a gift certificate in return!

Last month, I bought a 3-ring binder which had an insert offering “free stock photos.” Turned out they weren’t really free.  You have to open an account at an online stock photo company, fund it, and then (and only then) can you access a limited number of free photos.

If you’re going to go to the trouble and expense of putting inserts in thousands of binders, why not make the images truly free? Offer 5 free downloads, or a limited trial period. Give the prospective customer something of value, that really is free. That will build the goodwill you’re looking for; being deceptive won’t.

Photo:jking89

27 Free Marketing Ideas You Can Use Right Away

free marketing tools

Free beer is  a great way to attract attention.  If you give away free samples, you’re showing  proof of your skills, establishing trust, and building authority.

You don’t have to be in the beer business (or a bar owner), to do this.

Here are 27 free marketing ideas you can use to get more leads, build your reputation, and spread the word about your services.

Offer Free Information

1. A free newsletter – use it, and a how-to guide, to build up your email list. Put sign-up forms throughout your web site.

2. How-to guides – take something your customers find difficult, and break it down into easy-to-follow steps (like setting up a blog).

3. Checklists – following a list always makes things easier. Create them for video production, printing a brochure, or producing a Web site. Share them with your clients.

4. Tutorials – video demos, printed instructions, or a series of free lessons.

5. Software demos.

6. Mini-reports – Combine several blog posts on a related topic, post the report, and allow it to spread virally.

7. Run a survey on a topic important to your industry, gather the results, and report the results to your customers, your newsletter readers, or your blog readers.

8. Free trial (or a free, limited version of a paid product).

9. Free special report with a snappy title (little known ways to cut design costs)

Social Marketing

10. Start a blog (if you don’t already have one).

11. Answer questions on industry forums like inbound.org or LinkedIn’s Advertising and Creatives Groups.

12. Join with other bloggers in your niche and share comments and guest posts. Take turns commenting on each others’ blogs and spreading the word (with cross-links and tweets).

13. Subscribe to other blogs in a feed reader (that’s the big orange button on the upper right of this blog).

14. Create a series of podcasts (you can talk yourself, or interview someone else).

Online Marketing

15. Hold a webinar. Make it informative, not a sales pitch. Even better, have a series of them.

16.  Have a regular series of tips that help your clients and businesses like them.  Gather together information from industry experts, as well as your own input, and curate it each week.

17. Free gifts. Add extra free bonuses to your paid products (receive $247 in free bonuses with your purchase). This works offline too.

18. Write a press release and release it through PR Web.

19. Track your promotions, both online and offline (yes, it’s my direct marketing genie coming out of its bottle). You’ll know which of them worked.

Offline Marketing

20. Band together with other people. Exhibit designers can work with companies that create videos for conferences.

21. Show appreciation with a thank you. It’s a small human touch your clients will appreciate.

22. Keep in touch. Send notes on silly occasions (National Ice Cream Cone Day!).

23. Freemiums – nonprofits have been sending trinkets for years (light catchers, stickers, address labels). Add a small gift to your invoices. Or, throw in some “free soup” as an extra treat when you do a project.

24. Offer your services for free to a non-profit in a bind (the publicity can lead to paying contracts).

Viral Marketing

25. Make a funny video.

26. Enter that funny video in a viral video contest.

27. Run a contest. Offer a service for free to a few lucky winners. Spread your name (and build your list; make sure you get permission).