How to Stop Cutting Prices and Start Making More Money

wad of cash

Cutting prices is a common strategy to get more sales. Department stores are doing it. Auto makers are doing it. But, it’s a race to the bottom. You cut prices. Your competitor cuts prices. You slash them again; so does she. Meanwhile, a third company outsources their production and undercuts both of you.

There will always be someone in some underdeveloped country somewhere willing to develop web sites, take photos, or create brochures for a tiny fraction of what you need to charge in order to eat.

If you’re in a developed country, you can’t win against someone who can work for $5 a day. And, you shouldn’t try.

Even if you’re competing against the guy down the street, you still can’t compete on price — it’s a death spiral into bankruptcy.

Offer Value

Make your product so compelling, so overwhelmingly worth every penny, that the price is secondary. Add more value (bonuses, checklists, tutorials, how-tos).

Be Remarkable

If you’re worth talking about (wow, he’s the guy with the biodegradable exhibits!), people will tell their friends, who will tell their friends, and so on.

Think Different

Whatever you think of Apple, they’re thriving, even in a down economy, with high prices. They offer an experience, ease of use, and even a sense of belonging to a tribe, that other makers of electronic gadgets don’t. I’ve never heard of an HP tribe, have you?

Convince people that your product is WORTH it, and they won’t care what it costs. They’ll want it.

armagill

Freebie Friday: How to Build Authority, Gain Trust, and Get More Sales

Today’s Freebie Friday is a free report from Brian Clark of Copyblogger, called Authority Rules. Nobody likes a hard sell (including Google). However, if you want to build trust of both search engines and people, you’ll need to establish yourself as a positive, helpful authority in your niche.

But how?

  • gain Google’s trust and rise in search rankings without black hat tactics, keyword stuffing, or “gaming” the system
  • sell without “selling” (you teach instead)
  • develop cornerstone content
  • write for search engines
  • befriend influential people in your niche

Get the full Authority Rules report here.

What’s Your Free Soup Strategy?

free soup image

I got stole this idea from John Jantsch. He and his wife went out to eat, and had a lovely meal. When the waitress brought their check, she also gave them a pint of soup in a takeout container.

Now, he not only wants to return for another great meal, he’s also written about it on his blog and invited readers to submit their own “free soup” strategy.

It’s a great way to exceed expectations, and be remarkable, without a big budget.

Here are some of the strategies his readers used, plus a few of my own ideas:

  • a web developer said he included a free personalized favicon in every site
  • another reader gives away a copy of The Four Hour Workweek
  • a photographer might include a free CD along with photo prints (or vice versa)
  • include a thumb drive with the DVD of your video
  • create a revolving 3-D digital version of your client’s exhibit

What’s your free soup strategy?

Photo: http://www.flickr.com/photos/galant/3201533398/ analvette64

Speaking of free, tomorrow is Freebie Friday.

Are Offline Marketers Lazy?

image of lazy dogThis  post was inspired by a post on morecaffeineplease.  Greg was wondering whether offline only marketers were “leaving money on the table” and also why online and offline marketers are often so divided against each other.

Jeremy commented that he thought offline marketers were well, lazy, entranced by big numbers and splashy ad campaigns, rather than conversations.

I do agree that there are many brand advertisers who are captivated by big campaigns, and big awards.  Neither of those  result in conversations and don’t necessarily even make any money.

Conversation, Not Shouting

Whether your marketing is online or offline, it still has to follow the same rules.  Both will fail when they don’t build trust, offer value, or treat customers fairly.

A few days ago, BMW hijacked the front page of the New York Times online with an ad that couldn’t be shut off or bypassed. Clearly, they had no respect for the newspaper’s readers.

On the other hand, Jack Daniels bourbon has been having an ongoing conversation with a friend for years.  He’s the proud squire of 1 square inch of Kentucky land near the distillery.  They sent him a deed, and regularly send letters asking if he’s seen a lost mule, or enclosing pennies and odds and ends they “found” on his property. It’s all offline, and impossible to do online (until someone invents the Star Trek transporter).

Online is Faster

The primary difference is that online companies can respond to problems or opportunities much more quickly.  I posted a Freebie Friday SEO Fast Start report on my blog two months ago.  A few hours later, the author left a comment saying a new edition was coming out in a few days.

This is one important lesson many offline marketers have failed to learn.  Word spreads, and it spreads fast.

I complained online about a  bad experience at Victoria’s Secret (in short, they require a driver’s license or a passport (?!?) in order to return something, even with the receipt).  Nobody has contacted me, apologized, or responded in any way.  They clearly are not interested in having a conversation, only in glitzy marketing campaigns.  I will never, ever buy anything there again.

Photo: meaganjean

Do You Make These Five Common Postcard Marketing Mistakes?

postcard image

Photo: eperales

Have you run a b2b postcard marketing campaign, spent a lot of time and effort to send it, only to have it flop?

Someone asked recently why their postcard campaign failed. It turned out they had made some very common postcard marketing mistakes.

The company sells custom-painted decorative tiles.  They sent out 250 standard-size postcards with three pictures of the product on the front.

On the back, were bullet points promoting the products’ features.  These included the low prices, the ability to print 3-D images, durability, and the fact that they could imprint any size image on their tiles.

They were hoping people would call and want to buy their tiles right away.

The tiles were unique, the product was high quality, but the campaign didn’t do well.

What went wrong?

1. Asking for too much

The first marketing mistake that they made was asking for too much.  They wanted people to buy, based solely on a postcard.

Instead, use postcards to generate leads and interest, rather than asking for a sale right away. Offer something that’s easy to say “yes” to, preferably something either free or low-cost.  Give them a guide or a checklist or something with a high perceived value in return for contacting you.

2. No authority or trust

A postcard arriving out of the blue is not likely to make a sale unless it comes from a well-known business or it’s being sent to pre-existing customers. If they don’t know you, they are not likely to trust you enough to buy something immediately.  You have to gain their trust first.  This can be through an entry-level offer, or a series of postcards or mailings (depending on your budget) offering useful tips.

3. Not enough information

A better choice for a direct sale would be a lumpy mail package with a sample (if possible), a letter, and an offer of a guide with free decorating tips. The postcard didn’t have enough space to make the case for buying something high-end, customized, and expensive.

4. Selling the grass seed instead of the lawn

Part of the problem here was focusing on features, rather than benefits.  They talked about price and durability, rather than the joy of showing off and the pleasure their customers receive from looking at their new tile artwork.

The important thing isn’t what people actually get; it’s how they feel about it that counts.

5. No proof

There wasn’t any outside proof of what the company was claiming.  The entire postcard was self-focused, rather than outwardly focused.  Testimonials from happy customers would have helped prove what the company was saying.  They also help reinforce that the business is trustworthy and credible.

What you say about yourself isn’t as believable as what someone else says about you.