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Hi everybody!! I’m baacckk! (computer meltdown left me in 1950 for a while there). However, I’m back thanks to some excellent customer service from MacHelpNYC.
Since my last post was about bad service à la Marie Antoinette, I thought this time I’d spotlight an example of excellent service.
Last weekend, after the blizzard, I was stuck in the 19th century at mom’s house (no power, heat, light, running water, or stove (other than a wood burning one).
I came back, gratefully to the 21st century, only to have my computer go splat on New Year’s Eve.
Fine time to try to get anything fixed.
I called two tech places near me – both closed. Apple was open, but I would have had to bring my 20″ Imac to the store – down 56 steps to the street, through snow and ice, try to get a cab, and then down their winding staircase (gack!).
Then, I remembered that an acquaintance (thanks Adrian Miller – you’re the best) had raved about a guy named Jonathan Zachs from MacHelpNYC. I called a friend and asked them to look up the number.
Someone called me back a few hours later! I think they might have come that day, but I didn’t want to ruin someone’s holiday. They made an appointment for Monday to come straight here (up all the stairs) and fix it. If they couldn’t, they promised to bring it to the Apple store!
Superman springs into action
Monday arrived, and I got two phone calls letting me know who would come, their number, and their status (when they ran a bit late). Ben arrived, set up, fixed the problem, recovered my data (yay!!) and promised to follow up on a few odds and ends. He even had a Superman logo as his hard drive icon.
I’m running again, back in the 21st century, and have a brand-new shiny OS too.
Good service is remembered. It’s even remarkable (worth talking about).
Got any examples of great service? Share them here.