Unlike the last super, this one is readily accessible. He answers the phone at all hours (even last night at 8 when this started as several small leaks). He arrives on time, and he fixes whatever is broken.
The last super never answered the phone. I always got a machine, and it took hours to get a reply. Sometimes it took days. I’m not directly paying the bill, but when there’s a leak, or the toilet won’t stop running, it’s good to know that someone cares about customer service.
Take a few minutes to think about your company’s service. Call in from home or your cell. Pretend to be a customer. See how you’re treated. Do you have to wait on hold for a long time? Are your questions answered? Are the answers helpful? What happens when you email a question or a problem? Does someone answer promptly? Do you get a canned response or a personal one?
Your customers will feel better (even in a disaster) if you show up, answer the phone, and try to help. If you solve their problems quickly and effectively, they’ll love you.