Avoid These Seven Common Email Marketing Mistakes

email marketing mistakes

Email newsletters are a great way to keep in touch with your prospects, get speaking engagements, and establish yourself as an expert.

It can be really tempting to take shortcuts when you use email marketing. After all, it’s so easy. Email is also cheap to send! And you can harvest address without paying anything at all! Free leads!

Sure, email marketing is easy and cheap and can be a great way to market your business without busting your budget.

However, if you’re just starting out, it’s easy to make “newbie” errors.

Before you press that send button, here are seven common email marketing mistakes to avoid (and how to fix them).

1. Cold email marketing

This means sending your newsletter or promo emails to people who didn’t sign up for them.

That includes people in forums, people you met at events, people you’ve been working with on a project, and email addresses from project group emails. It also includes searching the internet for contact information or buying (not renting) lists of email names, then sending email to the people you find.

It’s technically legal in the US. However, it will be perceived as spam and perception is what counts. Think of it this way, the FDA tells us that irradiated vegetables are perfectly safe. Doesn’t matter whether they really are. Nobody wants to eat them.

Try it in Canada and you could be in big trouble.  They’ve recently enacted a tough anti-spam law which requires implied (or express) consent for any contact. Implied consent can include handing you a business card or publishing contact information.  Express consent is written permission.  More on this on the Canadian fight spam website.

Whether it’s in the US or elsewhere, it’s also likely to get your email address blacklisted and your account suspended. Then, none of your messages (even the legitimate ) will get through.

2. Using cc to send marketing emails

You get an email addressed to you and 20 other people. The person who sent it ccd everyone, rather than bcc. Some of those names and companies look awfully tempting.

They could be prospects. You could sell them stuff!. It’s a bad idea. If you really think you can help them, ask for an introduction from the person who sent the email. A warm contact is better than a cold one.

3. Using Outlook for email marketing

Do not use Outlook (or Mail or Thunderbird) to send mass emails. You’ll have to add and remove names manually. It’s easy to make a mistake and cc (rather than bcc) your list or not remove people quickly enough.

Letting people who don’t know each other see each others’ email addresses is unprofessional and makes you look like a newbie. Don’t bcc either.

Instead, use an ESP (email service provider). They’ll automatically add subscribers who opt-in, remove people who opt-out, and make sure that your subscribers don’t see each other. You’ll never have to worry about sending addresses in the open by mistake, or to people who asked for them. I use AWeber (affiliate link) for this. Really, it’s worth the few dollars for peace of mind! Any of these services will automatically add or remove names, and include the opt-out link.

4. No affiliate link disclosure

In the US, you must disclose if you have an affiliate relationship.  Even if you’re not in the US it’s a good idea (in my opinion) to disclose your relationships. And, you can have fun with it. I like to say I get milkshake money. Chris Brogan calls it beer money.

5. No address

To comply with CAN-SPAM, you’ll need a physical address listed in every email. A P.O. box is OK. Just include it in your email at the bottom. A reputable email service provider will do this automatically.

6. One email, eight topics

I know, there’s a big fight about short copy vs. long copy (for sales letters, for blog posts, and for emails). It’s not a new fight. However, it is true that it’s harder to read large blocks of text online. Keep it within a page or a page and a half (about 500-600 words). Break up the text into small bits so it’s easier to read.

If you’ve got lots of news, spread it out over several emails. Just think, this way you’ll have eight newsletters’ worth without any extra work.

7. Being irrelevant

You may be excited about your new cat, Miss Eartha Kitty, but your subscribers signed up for design tips. Keep your emails focused on what your prospects and clients want to hear from you. If you like, put Miss Kitty up on Flickr, and send the link to your friends.

BONUS TIP:

I looked in my spam folder some time ago and found a message from Technorati. Definitely not spam.  I think the images were the problem.  Check your outgoing messages (email newsletters) with spam checker or another tool to minimize the chance they’ll get stuck. And, send a plain text version (this also works better for mobile users).

And remember, be careful out there (bonus points if you can identify the TV reference).

5 Ways to Turbo Charge Your Email Marketing

improve email response ratesEmail is quick, easy, and fairly cheap. Done right, it’s a great way to get more leads and more sales. Done wrong, you can annoy your customers or get labeled a spammer.

Here are five ways to get improve your email response rates.

1. Tweak your landing page

If you don’t have one, build one.  You want a dedicated page built specifically to match your offer.  The headline, colors, layout, and typeface should all be consistent with your email’s look and feel.

Then, change the colors of the headlines, the type, or the buttons. Move the buttons around and experiment with the number of fields in your forms. Test different button text to see which gets the highest response.

2. Change the price

This doesn’t just mean the actual amount, but how you present it.  The way you state the cost can make a big difference in how people react (and how much they buy). Test different versions such as $500 upfront in a single payment, or two payments of $250 each.  Or, try offering a $20 savings against 10% off.  Even if it works out to the same final price, the response rate is likely to be different.

Percentages are generally harder to figure out. Try a dollars-off offer instead. Or, test them against each other to see which performs better.

3. Pre-sell the offer

Use the text of your email to describe exactly why you’re sending your email. Tell your readers what they’ll get, and why they will want to have it.  Make them eager to learn more, even before they click through to the landing page.

4. Make it urgent

Explain why your readers should click right now, rather than waiting, to get your offer.  You can do this by explaining that you can only take X number of customers or that the early-bird price ends soon.  Just make the reason legitimate, such as a limited print edition or the physical size of a room.  Nobody runs out of e-books.

5. Write better bullets

Make them short, compelling, and easy to scan.  Put the benefit at the beginning, and use strong words with built-in benefits.  Words such as “get”, “best”, “worst” (yes worst), or numerals. Or ask a question that your readers will want to answer “yes” to.  Marketing to people who want to lose weight?  Tell them they can “get fit in 20 minutes a day.” If you’re selling a guide for urban gardeners, point out the list of “local garden centers that deliver.”

Photo:YtseJam

Freebie Friday: 653 Free Email Templates

freebie_friday

Continuing with the email marketing theme this week, today’s Freebie Friday features free email templates.

A good layout can get more attention and speed your message past the spam filters, but creating your own can be a pain (especially if you’re not an HTML whiz).

Don’t forget to send a plain text version too (since some images get stuck in spam filters).

600 free email templates:  customizable, and adaptable to your customers’ preferred form factor (e.g., tablets, rather than cell phones). Gotta love the “Hari Seldon” welcome.

7 LItmus -tested email templates: these have been checked to make sure they work properly on major email clients, both desktop and mobile platforms, are visible to people who are color-blind, and work in plain text.

Free responsive email templates: 28 templates designed to work well on mobile, some of these are single design, others have multiple options. If you’re technically inclined, you can change them; if not, use them as is.

MailChimp Templates:  You can use these 16 free templates out of the box, or adapt them. You will need a MailChimp account, but that’s free so it still counts.

 

 

 

Email Marketing Gone Flat? 10 Ways to Fix It

improve email marketingHas your email marketing stopped working? Or never really taken off at all?

The right, or wrong, elements can make a big difference in whether your marketing emails drive sales, or even get opened. Here are 10 things that can help improve email marketing campaigns.

They can make the difference between a campaign that works, and one that flops.

1. Choose your list wisely

The most critical part of any email marketing campaign is the list.  The list accounts for 40% of your return. If you send it to the “wrong” people, it will fail, no matter how great the subject line, the product, or the offer. Don’t send everything to everyone, unless your list is very small or the people on it are very similar to each other.

Getting the list right will improve your email marketing more than anything else you do.

2. Write a great subject line

Once you’ve got a good list, the next critical factor to look at is the subject line. The subject line works like a headline in an ad. It has to grab the attention of the people receiving the email; otherwise they won’t open it. Make a big promise, set up a contradiction, or ask a question. Experiment, if you can, with different subject lines for the same email (by splitting up your list).  See which one works best.

3. Have an irresistible offer

This doesn’t have to be a sale. It’s simply what readers will get by responding. It’s got to be something people want (badly), that solves a troubling problem. Make it something people want, at a price that makes it easy to buy. Don’t make it cheap, make it great value for the money with bonuses, extra access, or greater speed.

4. Make a promise and paint a picture of the results

Create a vivid picture of what the customer gets. The customer has to be the hero (not you). Make the details all about how much money or time they’ll save, the problem they’ll solve, etc.

5. Call to action

If you don’t ask for a response, you won’t get one. Ask for the click, the sale, or the order straight out. Don’t be shy about it. Make the link stand out and the “order now” buttons a bright color.

6. Personalize the text

Use the recipient’s name. Everyone likes to see their own name in print. I had several lenses (little web sites) on Squidoo. Each time I logged in, the site greeted me by name and said something cheerful (Hey there, Jodi, good fortune awaits you at the end of the day). It’s silly, and I *know* that it does the same thing to everybody else, but it still made me smile).

7. Clear instructions on how to buy

Make it obvious what the reader has to do, and exactly how she should do it. Describe what will happen when she clicks or calls. Check to make sure everything is working properly (no broken links, missing information, or disconnected telephone extensions).

8. Limited offer

Give a compelling reason to act right away (a deadline, a limited number of registrations or appointments available, or extra bonuses).

9. Prove that your solution works

Don’t just make claims, prove them. Include testimonials from satisfied customers showing how happy they are. Include a free “sample,” such as pictures of exhibits you built, case studies of real-world projects, or before and after videos.

10. Use a landing page

A landing page is a single web page, or online sales letter created specifically for each campaign. The landing page tells your story, fills out the details of your offer, and makes the final sale. Never, ever send people to your home page.

Photo: crazy tales

Tomorrow is Freebie Friday, stay tuned for free email templates.

What Every Email Marketer Should Know Before Hitting “Send”

You probably know about how email marketing can lead to big profits.  It’s cheap to use, targeted, and easy to do.  Just type in your message and hit send.  Right?  Well, it’s a bit more complicated than that.

Before you start, there are four email marketing tips you should know about that can drastically affect the results you get.

1. Deliverability

This is the percentage of people on the list who actually received your email.  If nobody gets your email, they won’t open it, read it, or buy anything.

Why email bounces:

  • a bad address  (just like snail mail)
  • an ISP with a bad reputation
  • spammy content (make millions, free satellite TV, weight-loss pills)

Protect yourself by using a reputable email marketing company (I recommend AWeber. Use this link to sign up, and I’ll get some milkshake money) to deliver your email, cleaning your list regularly, and checking your content for content that can trigger a trip to the spam folder.  Use double opt-in (asking first for the email address and then for verification) to stop spammers.

2. Open rate

This is the number of people who open the email you sent.  You can increase this by:

  • using a from field from a real person (your name or company name), rather than something spammy (Acai Weight Loss Marketing)
  • writing a great headline that promises value and solutions to problems
  • make the first few sentences worth reading, since many people read email with a preview pane

3. Click through rate

This is the number of people who click through to the Web site with the rest of the sales pitch and the ordering information.  Click through is affected by:

  • copy  – building up the benefits, what people will get from your product, how you solve a problem
  • the offer – what they actually get when they click, such as a free report, details about a conference, or a video
  • formatting –  whether the paragraphs are long or short, if you used bullets, where the line breaks are

4. Conversion rate

The number (or percentage) of actual sales, leads, or opt-ins generated by the email.  Remember to use a landing page, not your home page, to make the rest of the sale.  The email “pre-sells’ the offer:  why you’re sending it, what you’re offering, what it will do for them, why they need to click now, what they should do once they get to the landing page.

5. Be human

Put a human, personal face (like your own, or the person who handles the account) on your messages. Include a name, photograph and contact information. Your customers will feel as if you’re talking directly to them. If you have a sales staff, they’ll feel more connected to “their” subscribers. It’s more personal, it creates a connection, and it establishes accountability.

Tomorrow, how to boost your email conversion rates and get more sales.

Photo:  wikimedia