Getting Bad Customer Service? Complain About It

Is it worth complaining about poor service in restaurants or other places?  Does anyone really listen?

It turns out they do. A few months ago, my doctor fired my insurance plan. It was disruptive, annoying, and irritating. I don’t go to the doctor often, but he’s convenient, he has my records, and I rarely have to wait.

Well, two weeks ago, I got another letter saying the economy is bad, patients’ options are limited, and the doctor’s practice was able to negotiate with the insurance company to ease some of the administrivia. So, he’d changed his mind. He would continue to take the insurance and apologized for the “disruption, hardship and angst” that many patients endured after the original decision.

I thought that was remarkable. He realized he’d upset his “customers” and he took steps to fix it.