Ten Reasons Your Brochure Gets No Sales

cheese curd

1. You’re spraying and praying

It’s unfocused, you haven’t established a niche or differentiated yourself. If you’re closing your eyes and hoping to hit something, you probably won’t. Build a target audience (see #5).

2. You’re trying to compete on price (and losing sales)

People buy what they want. The job of your brochure (or any other sales materials) is to convince people that you’re the right person or company to help them get what they want – whether it’s a more attractive web site, a blog, a brochure, or a higher ranking in Google.

3. It’s all about you. You’re using, “I” and “me” and “we” too much

If your brochure talks about your background, your company history, and your credentials, it’s time for a rewrite. Readers want to hear about themselves, their problems, and then your solutions. In that order.

4. There’s no definite purpose.

It’s got lots of information, but no direction – you don’t know what it’s for (generating leads, brand awareness, general information, inquiries, sales)

5. Your audience isn’t clear.

Who are you talking to? What kinds of people (animals, vegetables, minerals)? You need a target audience – so you can clearly show that you understand their problems and how to fix them.

6. I don’t know what to do after I read it.

No clear call to action. If you don’t ask, you won’t get. Make sure that it’s absolutely clear what you want people to do, and what will happen when they do it.

7. It’s 11 pages long.

It’s a lot to wade through online, and intimidating off-line. Say what you need to say to convince the prospect to take action, but don’t bury them.

8. There’s a lot of talking, but no clear idea what problem you solve, or why I should trust you.

9. There’s too much about you (not enough about me).

Your awards are great (if you have them), but they don’t solve problems. What have you done to help other companies? Do you have testimonials? If you do, share them. Show me what you can do for me (remember, the world’s most popular radio station is WIIFM – what’s in it for me).

10. You’re trying to catch fish with strawberries; offering “bait” that nobody wants.

I saw someone recently asking if people would buy a software program that let you surf the Web from a boot up disk. No viruses, but you had to boot separately, and there were ads. The spam-free promise is great, but nobody will want to surf the Web from a boot disk!

Photo: jordan fischer

Relevancy is King

The greatest offer and the best design and copy ever won’t work if it isn’t relevant. Or, to put it another way, you can’t sell snowshoes to Bedouins.  So, carefully research your market, and your subscribers, to find out what they need and how they feel about the information you’re sharing with them.

Ask Your Readers

Survey your readers, or your opt-in list, and find out what they like (or don’t like) about your newsletter.  Ask them what they’d like to see more of, what they find interesting, and which topics are a complete bore.  Use the comments to refocus your content and give them more of what they want.

Make It Easy to Comment and Subscribe

Don’t require a login to comment; it just creates an extra barrier.  Make it easy to subscribe (and unsubscribe).  Put a tab in your newsletter with preferences.  Feature your RSS feed button (the bright orange semi-circle on the upper right of this blog) prominently.  Have periodic “subscription” drives, with instructions on how to sign up for newsletter delivery.

Strategy First, Tactics Second

Danielle is starting a new business offering virtual assistant services. She wants to send out a postcard offering her services and asked for help on Marketing Exchange (12/29/08). She said she wanted to offer “off-site business support services that free their time and allow them to focus on revenue-generating activities.”

As I was reading this, I noticed that a sheet of paper had fallen out of my files. I picked it up and saw that I’d written Strategy and Tactics on the top. It said, “Strategy: How can I achieve my goal? Tactics: Have you identified your prospect’s problem? Have you presented your solution in a way that makes them want to do business with you? Have you established trust?”

Danielle has chosen a tactic (sending a postcard), without a clear idea of what her strategy is. She has no clear picture of who her clients are, how she helps them, or how she creates trust.

What’s your strategy for the new year? How will you create trust with potential new customers and keep it with your current ones?

Should You Specialize or Sell to Everyone

Several months ago, a new business owner on Marketing Profs Exchange (posted 5/23/08 by Raqueld) asked whether she should specialize or not. She wanted to start an event planning business to plan family events (parties, anniversaries, etc.). So far so good. Then she also wanted to use the same company name to host networking and singles events. She said that’s what she really wanted to focus on, but felt she needed to cast as wide a net as possible. She asked, “should I focus on one particular area & will I regret making my focus too broad or too narrow?”

Why You Should Specialize

Yes!!! (I said, jumping up and down). Focus on ONE thing. A company looking for an event planner will be turned off (or at least, very confused) if they come to your site and see singles events. She had five different, and unrelated markets, meaning she’d need five sets of brochures, mailing lists, keywords, and five sections on her web site (more to maintain), etc. It would be very messy, and very expensive.

Stick Out and Be Remembered

Focusing on one thing will make you stick out in people’s minds, make you more credible, and make you more money (Would you rather be a purple cow or a brown one?).

Turn a Struggling Company Into a Profitable One

A small moving company in the northeast US was fighting to compete against the big guys. They had less money for advertising, fewer trucks, and a tiny profit margin. So, they switched to shipping emergency medical supplies overnight. Now, they can charge more money, focus on pharmaceutical and medical equipment companies, and stand out instead of being overwhelmed by larger rivals. They’re now thriving.

A French woman came to the US and had to learn a whole new system, try to get credit with no record here, and fill out unfamiliar paperwork. She then wanted to help other new small business owners do the same thing. At first, she offered her services for $99 (and struggled to find customers).

Then, she decided to focus on other French (and French-speaking) people who wanted to come to the US and start businesses. She helps them with the paperwork, gets them lawyers, accountants, tells them about the US system, etc. She now charges $1,000 for the same service.

Focus Equals Money

Figure out who your ideal customer is, and concentrate on what will appeal to them, where to find them, and the best ways to reach them. Selling to everybody means selling to nobody.

Is Your Web Site Search Broken?

broken egg imageTwo weeks ago, I ran out of fax toner. Staples didn’t have what I wanted, so I turned to the Internet. I found a site that sold ink and toner (so far so good).

I plugged the brand and model number into their search tool… and was sent to the main page for that brand.

There were about 20 pages of toner! I couldn’t find the one I needed unless I looked through each and every one. Not good.

So, I emailed them saying I need Brand X, model Y. Do you carry toner for that? I got an automatic message thanking me for my inquiry…. and nothing since. Now, here I’d raised my hand, saying, ‘hello, I’m a prospect, I want to buy from you.” And nobody cared.

Two important marketing lessons:

1) If you build a search tool into your site, make sure it’s easy to use and delivers visitors directly to the information they’re searching for. Don’t make it hard to buy!

2) If you have a contact button (and you should), follow up on the questions. Ignoring customers (or potential customers) is costing you both money and goodwill.

Image thanks to: stevendepolo