Is Paper Obsolete in a Digital Age?

Is paper old-fashioned?  Are we stuck using analog thinking in a digital world?  I usually agree with Seth, but I’m not so sure today.

This antique "letter-box" style U.S....

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He said,

“The simple thank you note, for example, is a long tradition based on the technology of couriers and then the postal service. Of course it arrives three days later, because that’s how long it takes. At first, the email thank you note seems too impersonal, too easy, too digital. Then, we begin to appreciate the speed and it become[s] ubiquitous and then expected.”

I’ve received two notes in the mail recently – from people I’ve never met.  Both thanked me for helping them. They were thanking me for my “virtual” gifts (this blog and being a friiiend on triiibes), but I felt that I was the one who had received the presents.

I think in a digital age, paper is, dare I say, remarkable.  I have both notes on my desk where I can see them. I’d never print out an email note and keep it – and if I did, it would look and feel like every other piece of paper on my desk.

What if you sent your clients a thank you note (in the mail) occasionally?  Or a postcard for no particular reason?  Would that stand out from an email?

What do you think?

How to Design Ads That Get More Sales

In Confessions of an Advertising Man, David Ogilvy wrote, “Most copywriters think in terms of words, and devote little time to planning their illustrations. However, knowing how to design ads is just as important as knowing how to write them.

advertising

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The illustration often occupies more space than the copy…it should telegraph the same promise that you make in  your headline” (for those under fifty, the telegraph was the 19th century’s version of instant messaging).

The way your ad looks is just as important as what it says (Yes, I know copywriters and designers clash about this. I’ve already written about marketing vs creatives. That doesn’t mean the words aren’t important too. Don’t worry, we’ll get to that in a later post).

Use photographs (not illustrations)

Photos draw more attention.   You want something that says clearly and immediately what your ad is about – something that tells a story.  Try before and after photos or an empty chair with a book nearby.  Or a dog gazing out the window.

Skip the pretty pictures

Avoid softly lit and carefully composed images. You don’t want award-winning, you want sales winning!

Make the logo bigger

I know it’s sacrilege, but it does work, especially if your clients and customers already know and trust you. It activates the “warm fuzzies” in their heads.

Try “direct marketing ugly”

This means starbursts, Courier or Times Roman type,   and minimal colors.  It often works better than something ‘pretty.”  Test it and see.  Some scoff at this, but it’s been working well since Claude Hopkins set down the principles of Scientific Advertising in 1920.

Add captions under the photo

People read them (more often than they read the article).

Use subheads – and bold them

Some people read everything, others scan.  Give the scanners enough to look at so they still get the story – and want to go back and read the bits they missed.

Keep your type at a readable size

11 or 12 points is best in print, make it 14 online.  Smaller than that and people can’t read it (if your audience is older err on the side of larger!).  In print, a serif font (like Times or Baskerville) is better.  Many prefer sans serif (like Arial) online, because the resolution of pixels on a monitor is harder to read than a printed page.

Light background, dark type

You can use black on white, dark blue on pale grey, or whatever colors appeal to your audience – just don’t reverse out (white type on dark background) large blocks of type.  It’s really hard to read.  You want people to keep going (not slow them down or frustrate them).

Break up the copy

Avoid one or two big blocks of  square text.  It’s pretty. but it’s harder to read and follow along.  Use bullets, arrows, and numbers to help readers follow along – and highlight the important stuff.  If it’s long copy, add some boldface subheads, block quotes or other eye-catchers to break it up.

Add leading

Leading is the space between lines (named after the actual lead that separated lines of type back in the days when it was set by hand with metal letters).  It’s easier to read the copy.

Oh, and these tips work online too.

Why You Should Share

I got an email newsletter the other day with a link to what looked like a useful tool (an ROI calculator).

Lovebirds [Not; They're Lories]
Image by Steve Snodgrass via Flickr

Since I’m always on the lookout for additions to my “cool tools for creatives” feature, I filed it for future use.  Then yesterday, someone on Linkedin was asking how what a good response rate was and how to figure ROI for direct marketing.  I thought, oh, I know, I’ll post the link to the tool.

I clicked back to the email, clicked on the link, and started to post it.

Then I stopped.

The link went to a sign up page, which seemed to be for the newsletter I was already receiving.  Since I didn’t want to sign up twice.  I left.  I didn’t post the link either, since posting a link to a sign up page (even if it wasn’t mine) seemed rather rude (and not helpful).

The person who created the tool lost a link.  I lost the opportunity to help.  Did anyone benefit? Creating new tools or ebooks (hey look, there are three of them in the right sidebar) or videos helps spread your ideas, get more links to your site, and introduce yourself to new potential new customers. But not if you hide them.

Sure, there are times when putting something behind a sign up page makes sense.  But why try to build your list with people who are already on it?  And if you make a useful free tool, why not spread it? Even birds know it’s good to share.

What do you think?

Why Marketing is Like Ice Cream

Say it’s hot (which it is).  Your girlfriend wants ice cream and there’s none in the freezer.  So you go off to the purple cow ice cream store.

Chocolate ice cream

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Let’s pretend they have two flavors each day, and only those two flavors.

(OK, it’s an odd store. The ice cream is hand-made, hand-churned and completely organic)

Today’s flavors are  chocolate and strawberry.

Her favorite is chocolate, you prefer strawberry.  Which do you buy?

Look outward, not inward

Well, if you got the chocolate, you made a decision based on what she likes, rather than what you like.  If you did, you’ll get some handy girlfriend bonus points.  If not, well, you may be unwelcome for a while.

Same thing with your marketing.  When you make decisions about colors, ad layout, copy, web design, etc., think about what your visitors want.  What will make it easier for them to use your site?

What do your visitors want?

Have you identified a problem that your visitor has?  Not your problem, theirs (your problem is selling stuff, their problem is wanting a logo  or needing a database).  Did you talk about how your product or service fixes that problem? Are you using colors they like? Or colors you like?  Talking about your company’s expertise and years of experience? Or how quickly you can deliver?

Oh, and I’ll have the chocolate ice cream please.

Are You Making the Right Connections?

A connect-the-dots image in the shape of User:...

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I got a postcard in the mail the other day.  At first, I was puzzled.  I hardly get postcards any more.  Nobody has mentioned a vacation. Then I turned it over.  It was from one of my readers (thanks Tom Allebach).

He sent me a postcard telling me how much my blog inspired him.  It made my day.

I only know Tom slightly, but he took the time to reach out and send a physical, tangible card, rather than an email.

It was delightful (and memorable). In fact, I am going to save it.

Make a tangible connection

We get so caught up in tweeting, snapchatting,  and facebooking, that we forget that having something you can hold in your hands can make a much stronger connection.

I talk about marketing a lot, but really good marketing doesn’t try to sell at all.  It tries to make connections. And that’s exactly what Tom did.

Try postcard marketing

Go on, send your clients a postcard. Make a human connection.  You don’t have to try to sell something. In fact, it’s better if you don’t even attempt it. Just say hi and tell them you appreciate them.  Send one to a blogger you admire.  Or a podcaster you like to listen to.  Bet they’ll notice that more than an email or a tweet.  They get lots and lots of those.

They may even keep the postcard. Nobody prints out emails or Facebook posts and pins them to their walls.

In fact, I bought a card yesterday which I’m going to send to someone I know online, but have never met.  Shhh, don’t tell.