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What Your Business Marketing Can Learn From The Hope Diamond

Hope Diamond

Hope Diamond. (Photo credit: Wikipedia)

The Hope Diamond is the most famous diamond in the world.  Its large size (over 45 carats) and deep blue color make it instantly recognizable.

The purported curse doesn’t hurt either.

But what does this have to do with creating a remarkable marketing strategy for your small business?  After all, you’re likely not selling diamonds.

Why this matters for your small business

It’s an only.

It’s the only diamond like it.  And that makes it remarkable, and worth talking about.

Being an  “only” can make you much more successful.  It’s one way of eliminating your competition.

What is an “only” business?

An “only” business is a company that does something unique; a company that offers a product or a service that your competitors can’t easily copy, or copy at all.

It gives your business an edge and helps spread the word about your products and services.  The more unique (or hard to copy) it is, the better.

Only Ivory Soap is “99 3/4% pure.”

Only Zappos lets you return your shoes at any time for any reason, even if they know you’re cheating, and even if you do it repeatedly.

How to be an “only”

Let’s say your firm specializes in ghostwriting guest blog posts.  You’ve got a team of writers standing by to write posts for people who don’t have the time or the skill to do it themselves.

And,  you offer really fast turnaround — you’re the FedEx of blog post ghostwriting. You can tell your customers, and potential customers, that “only Supersonic Ghostwriting offers an overnight blog post service.  Your posts go from our keyboards to your inbox in 24 hours.”

Or, take my friend Phil.  He owns a toy store in Michigan.  Toy stores aren’t all that unusual, but Phil’s is.  For one thing, he offers a toy lending service to local schools.  Teachers can come in and choose from a selection of toys — for free.

His staff carries lists of favorite toys in their pockets, so they can help confused customers make the right selection.  They don’t push the newest toy or the most expensive, instead they recommend the toys that are most appropriate.  His customers know this, and trust him even more for it. (Sometimes, he even sends free toys to his friends; my nephew loves the Matchbox trucks Phil sent me, and guess who’s his favorite aunt).

Be the hope diamond of your industry

It’s what we marketing types call a “unique selling proposition.”  That’s just a fancy way of saying you offer something remarkable that your competition doesn’t (or can’t).

Suddenly, instead of being one of a crowd of writers or toy store owners offering interchangeable products and services, you’re unique.

Now, some homework.  Go think about what makes you unique, and how you can be an ‘only.”  If you need help, email me.

Diamonds are optional.

Tuesday Travels: The Best File Sharing Services

Card file cabinet, restricted section, Bibliot...

Card file cabinet, restricted section, Bibliothèque Sainte-Geneviève, Paris. Français : Fichier, réserve de la Bibliothèque Sainte-Geneviève, Paris. (Photo credit: Wikipedia)

Ever try to send a big file to someone, only to have it get stuck because your email provider won’t let you send anything over a certain size? These services can help fix that. They’re also helpful, in a pinch, if your e-commerce service has a hiccup and your customers don’t get the ebooks or files they paid for.

Each service works a bit differently. Some limit the number of times you can send files for free, others have storage limits, and several levels of paid services. If you’re willing to pre-pay for the year, you can often save money.

Dropbox -saves your files, and automatically syncs them to all your gadgets (PC, laptop, smartphone). And, you can share directly from their handy desktop app. You can invite people to share particular folders, or just share specific files. 2 GB free (to start); and this is clever, you can “earn” more free storage with a referral link. They get extra free space too. If you need more space, there are several tiered plans (from $9.99 to $19.99 monthly), which are also eligible for free referral upgrades.

Dropsend – send files up to 2GB; 5 per times month for free. After that, they’ll charge you, but paying also gets you online storage, faster transfer speeds, and tracking (at higher levels).  The paid plans cost $5-$99 per month, depending on which one you choose.

Yousendit – 2GB of free storage. and send files up to 50 MB for free (no limit on number of times you can use it). Higher levels let you control when the links to the files you sent expire. The highest level offers unlimited storage. Monthly plans from $9.99 to $19.99 per month (less if you pay annually).

Google Driveno link because it’s not live yet (though rumor says it may be live today). It will, apparently, offer 5 GB of free storage, with a fee for higher amounts. I’ll update this once something happens. Aha! 5 GB of storage for free, works on PC, Mac and Android, and you can upgrade to 25GB for under $2.40 per month. You can send files directly from Gmail (with a link), and they’re searchable too.

If you’ve got a favorite (that I missed), share it in the comments.

Get More Clients Without Selling

No Cold Calling Zone

No Cold Calling Zone (Photo credit: markhillary)

Self-promotion sends shudders down the spines of many small business owners and freelancers.

You have to do it.  However, the thought of making cold calls or yet another round of bad coffee and stale bagels at some networking event makes you just want to go back to bed and hide under the covers.

You think, maybe I’ll just go take the dog for a walk instead.  Or go get a latte.

The problem is, that without promoting yourself, in some way, you’re unlikely to get work (making it hard to feed the dog or pay for that latte).

Wouldn’t it be great if you could get more clients without selling? Or irritating people?

Cold calls are annoying

Calling people and interrupting them is irritating.  They’re busy.  They don’t want a sales pitch while they’re trying to get Bob from accounting to pay the invoice for the new company website.

You tend to freeze up, and get nervous.  You wonder what you were thinking.

Networking is not working

We’ve all been to networking events with speakers who drone on and on and tell jokes so bad you want to run screaming out of the room.

Or, everyone sits around a table.  Each person introduces themselves and gives a short “pitch.” Inevitably, these are duller than watching paint dry.  You start dreaming of that latte again.

You leave with a few business cards, almost inevitably tossed in the trash.

You wonder, “Why do I keep going to these things?” You want to give up.

 Skip the prospecting entirely

That’s right. Skip it.  There’s a better way to do this. You don’t really have to “sell” at all. The secret is something else entirely. No selling, no phone calls, no boring events.

Be helpful

Instead of trying to push something on people, be helpful. When someone has a question in a forum, track down a useful link or video that will help them. If a LinkedIn member is looking for a coder (and you know a good one), refer that person.

Both people will thank you for it. Show that you care about your clients. Go out of your way to help them build their own businesses (send them referrals, for example).

I’ve gotten several clients from an online forum where “selling” or even linking to your own site is discouraged. I took a few minutes to rewrite or comment (when asked) on marketing ideas or copy. I pitched in on a few group projects, and answered newbie questions, building up trust.  No pitch, just clients.

Build relationships

The online world gives us much greater reach than we had 20 years ago, but people are still people — and the human touch makes a difference. Being connected to 50,000 people on LinkedIn (or an “open” connector), doesn’t mean much. Neither does having 10,000 likes on Facebook. Neither one is particularly meaningful.

Find complementary businesses, and really connect with them (a real estate broker and a bank loan officer for example).

If you link to someone, follow up and offer to help them with a problem they have, regardless of whether it earns you anything right away (aside: of all the people who have linked to me on LinkedIn only one has bothered to follow up – who do you think I’ll contact if I need the service she provides).

Build your own network

Bring together those complementary businesses, and help them help each other. Hold a Google Plus hangout, bring everyone in for lunch (if practical), and have a real conversation. You can even make up a website or directory and send potential clients directly there (pretty easy to do with a wordpress blog).

None of this is selling in the traditional sense. There are no cold calls, no objections to overcome, and much less competition. You may never cold call again.

A Secular Marketing Tip from the Matzo Business

Matzoh-0851

Matzo, if you’re lucky enough to be ignorant of it, is unleavened bread — a plain, flat, fairly tasteless cracker, often referred to as “hemstitched cardboard.”

Every year, Jews must give up bread, noodles, cakes, and many other foods made with leavening and eat matzo for a week instead.

Nothing much changes with matzo.  It’s been made the same way for thousands of years.  Mix the flour and water, watch it carefully, roll it, and bake it.

Built-in sales

Since everyone observing Passover has to eat matzo, the matzo makers have a loyal customer base that must buy their products every year.

According to a recent article in the NY Times, the Streit’s Matzos factory has been making matzo on New York’s Lower East Side pretty much the same way since 1916. They haven’t really changed their equipment since World War II.  The founder’s great-grandson says,  “As long as they don’t change Passover, we have built-in sales.”

Even with built-in customers, how can they succeed year after year when so many other businesses fail?  Couldn’t someone come up with a new way to make matzo?  Cheaper? Or faster? It’s just hard crackers, right?

The matzo principle

The mixing, rolling, and baking sounds very simple.  But the truth is much more complicated.  Making matzo is hard.

There are all sorts of kosher laws governing the ingredients and the preparation.  You can’t use commercial dough softeners and additives (they’re not kosher).  The equipment gets clogged regularly, and you may have to toss out batches of dough that sit too long.

The staff (most of whom are not Jewish) require special training.  As the article says, one jar of bacon bits tossed in the line and it’s all over.

However, the best way to succeed when faced with global competition may be by following “the matzo principle.”

“The matzo business offers a lesson for how companies can succeed in an increasingly competitive, global marketplace: do something that’s really, really hard. ”

If your business is easy to replicate, then someone, somewhere (probably China) is going to undercut you.”

On the other hand, a luthier who makes guitars entirely by hand, a graphic designer who offers 48 hour express logo turnaround (at an appropriate price), or a trucking business that transforms itself into an express medical delivery service (with refrigerated trucks) are all difficult for your competition to copy.

They can’t easily recreate what you’re doing, and they can’t outsource your service.  Voila, you have no competition.

Tuesday Travels: Graphic Blandishment and Design Inspiration

Vintage Ad #1,446: Paging Danger

Paging Danger (Photo credit: jbcurio)

Sometimes, a blast from the past can be just the thing to get your design wheels turning. Here are some links to advertising, and photographs from long-ago eras, plus a bit about how the poster got started.

The History of Posters -Background of poster typesetting and production (they had to use wooden type for larger type sizes), plus some marvelous illustrations as examples (thanks Mary Louise Penaz for this link).

Wacky stuff – A personal collection of ephemera on Flickr (thanks to +Isabel Fortin for the link and the inspiration for this post).

Duke digital collection – Early advertising in America from 1850-1900, and some of those brands are still around.

Library of Congress Memory Collection – Transportation – Photographs from the world’s transportation commission – railroads, camels, elephants, sleds, horses, and even sedan chairs.

(Some of these are public domain, some not.  Check before you use any of them directly).