About Jodi Kaplan

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When Will It Come?

Brown Paper Packages

Seth Godin pointed out today that using a date certain can be very powerful.  Promise something by next Thursday at 10 AM, rather than sometime next week.  This struck me because about two weeks ago I ordered a new backup drive.  Last time I ordered from the same company, my package arrived in two days (without express shipping). This time, I’ve waited two weeks. No exact date given, no updates either.

The excellent service I got the first time led me to expect the same this time.

Imagine if I’d gotten it (I’d be singing their praises).  Instead, I’m wondering where the heck my hard drive is.

Maybe I should start a pool – when will Jodi get her drive?  What’s your best guess?

Friday Fun: Share Your Favorite Quote

New Zealand quotations (1)

Image by PhillipC via Flickr

I’m shamelessly (!) stealing this idea from Bolaji.

Here are seven of my favorites:

1. Life is uncertain, eat dessert first.

2. “Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” — Albert Einstein

3. If life gives you lemons, throw them back and demand chocolate.

4. I have always believed that writing advertisements is the second most profitable form of writing. The first, of course, is ransom notes – Philip Dusenberry

5. Walk like you’re wearing a cape – Josh Hanagarne’s dad

6. The only difference between an audience and a community is the way the chairs are facing – Chris Brogan

7. If I am not for myself, who will be for me? If I am for myself only, what am I? And if not now, when? – Hillel

What are yours?

How to Write a Landing Page That Converts: 10 Secrets That Really Work

On Target

Image by viZZZual.com via Flickr

If you don’t already know, a landing page is a special sort of page on your web site.   It’s a page designed for one thing, and one thing only – to generate action. This could be a sale, a newsletter signup, or a lead generation form.

Here’s how to write a landing page that converts.

In order for your landing page to work, you’ll need these ten essential components.

1. A great headline

The  headline pulls people in and tells them that there’s something on the rest of the page that they will be interested in reading.  It promises to solve a problem, help them learn something, save money, or perform better.  It’s the most important part of the page – blow the headline and you’re sunk.  Luckily, there are some proven ways to write great headlines.

2. Testimonials

This is proof from other people that what you’re selling or offering really works.  It’s called social proof. It helps you build credibility online (or off) with people who don’t know you. Include full names (Bob L., from Kansas isn’t very reassuring), and a photo (if you can). The testimonials should be as specific as possible. For instance, “My teeth used to be dull and yellow, but after using Dr. Rick’s super-bright smile booster for one week, they’re now dazzling white and beautiful.”

3. A photo of the product

People like to see what they’re getting.  Put in a picture.  If it’s an e-product, create a representation of it (such as a book or a CD).

4. Ask for one thing

And one thing only.  Don’t try to get a newsletter signup, a tweet, and an ebook purchase all on the same page.  Even if it’s something that’s going to be in front of lots of people.  You’ll just confuse people. You’ll also dilute the response you get, as it will be spread out among two or three things.  And make sure it’s absolutely clear what you want them to do.  Make it a big red button.

5. State the benefits

Tell your readers what they’ll get.  You made the promise in the headline, now explain how it works.  What results will they get?  What problem does it solve?  How long does it take?

6. Sub-headings

It’s tough to read a big block of text (especially online).  Plus, there are two ways people read.  Some read every word, many just skim the headlines and sub-heads – and then stop to read the full paragraph when they find something interesting.  Allow for both.

7. Multiple order buttons

People click more when there’s more than one button – even if it goes to the same place.  Use two or three and distribute them throughout the page(depending on how long your page is) .

8. A big, fat guarantee

Stand by your work. Offer a money-back guarantee.  This is another way to show credibility – you’re so sure that your product will work, that you’re willing to risk a refund.  You’ll actually make more sales with a refund.

9. A value statement

Explain how much the product(s) are worth, compared to the actual price.  If it’s an e-book, compare it to  your hourly consulting rate. Or several products (sold separately) to the price of one product.

10.  A thank you

After someone fills out your form, or buys your product, thank them.  You might also suggest they do something else, such as read your blog. Or, explain what will happen next – whether someone will call them, or how the rest of the delivery process for the e-book works. Besides, it’s polite.

Is This Common Website Design Mistake Driving People Away from Your Website?

LED throwies chaosThere’s a marketing guru whose blog I used to read quite often.  I like his posts, but I can’t stand to read them any longer. His website design is driving people away.

His content is great, but he’s got a thing for bright, shiny toys – and kept adding more and more widgets, ads, and popups – to the point where I couldn’t read his blog any longer.  It gave me a headache.  I did keep my subscription to his newsletter though (because that stood still).

Well, today I clicked on a link back to his site – and voila! he’s fixed it.  Still some blinking and moving, but much, much better. So now I can read his blog again.

Does your website do the same?  Are you driving people away with your addiction to “shiny toy syndrome”?

It doesn’t matter how great your content is, or how skilled you are, if the visitors to your site can’t use it.

Videos, popovers, popunders, hello bars, and subscription requests can all be useful and helpful additions to a website.  But not when they overwhelm your visitors. Or worse, when the video plays automatically, the popover covers the page, or readers have to fight their way through a thicket of ads/popups/subscription requests, and videos just to read the first words on the page.

I just looked at another site that greeted me with a popup (asking me to subscribe to their blog.  That was layered on top of another popup for an ebook.  There was another subscription request (for the same ebook) in the right sidebar.  Plus, a long list of sharing icons on the left.

I haven’t read one word of the article yet, and already they want me to make a long-term commitment. Nope.

Take a step back. Think about the user experience.  Then cut back on some of those blinky flashy lights and shiny new toys.

Your readers will thank you.

 

 

Do You Have These Common Email Marketing Questions?

email questions

Image via Wikipedia

Email marketing can seem a bit daunting when you first start out. You probably have lots of questions about how well you’re doing, where to get lists (especially if you don’t already have one), and what exactly a split test is.

Here are some common questions and answers, plus some useful links for more information.

Q: Where can I find an accurate report on email open rates?

A: Mailermailer publishes an email marketing metrics report each year. You can get the latest email open rate report here.

Q: Where can I find a reliable email list broker or seller?

A: There are plenty of list brokers – and places to buy email lists. I would recommend sticking with newsletters or (either a co-op arrangement or an ad), rather than trying to buy a list. You know how I feel about buying email lists.

Q: How big should my list be?

A: As big as it needs to be to support you. People get hung up on size. The size of your list isn’t as important as whether you’re offering relevant information, to people who asked for it, and who know, like, and trust you enough to buy from you.

Q: What response rate will I get to my emails?

A: This is one of the most frequently asked questions! The answer is: it will depend. I know, but there are a gazillion factors involved (the quality of the list, the subject line, the product, the offer, the price, even the time of day). The best way to tell is to a) keep track of what you did before (which should give you a general idea what to expect) and b) run split-tests

Q: What’s a split test?

A: A split test (sometimes called an A/B split) is a way to see which of two versions of something works better. You can do this with email, a web page, or mail. The answers can help you write better copy without writing a word

Q: How often should I email?

A: Another depends question. Spell out in advance (before people sign up). If you change the frequency, announce it. Daily Candy mails daily; HARO mails three times a day. The important thing is to pick a schedule and stick with it.  If you change it, let your readers know in advance.