Is SEO the Answer to All Business Marketing?

David Meerman Scott’s post yesterday about SEO and your crap filled site reminded me of a recent conversation I had. A client had just hired a new CEO, who was gung ho about SEO. He’d gotten good results at his previous job and was all excited about applying the same principles at his new company.

Sounds good? Well, it wasn’t. The trouble wasn’t lack of traffic. They had a well-known brand, and lots of visitors to the site. The problem was that the site was huge – hundreds and hundreds of pages. The content was hard to find. It took 8-10 pages to register for an event. You couldn’t use credit cards directly, you had to go through paypal (and leave the company’s site). It was confusing and took too much time.

The problem wasn’t an SEO issue, it was a usability issue. The site needed to be streamlined, updated, and re-tuned for the customer (not the company).

Face toward your customers, not toward yourself.

Danard Vincente

Teach Your Parents Well

crosby stills nashMy dad thanked me yesterday. He told me I’d trained him well. You see, he’s a member of the local library board. For some reason, the town (which is in a well-to-do area) doesn’t include the library in the regular tax rolls, so every time the library needs improvements, they have to get approval from the voters for a special bond issue to fund the project.

So, naturally, they need a marketing campaign of sorts to convince the town that the project has merit. Dad was at a board meeting last night and asked “What are the benefits?, Why would the town approve this?”

The reply, “Well it’s crowded, we need more space.”

Dad said, “So what?”

Another member chimed in, “Well, some of the books are old and falling apart.”

Dad again, “So what?”

His point (and mine) is that the board was framing the issue looking at themselves (instead of the voters). The voters don’t care about the old books or the overcrowding. They care about an extra room for story time for small children (and a safe place to drop them off while mom or dad runs errands). They care that the library has the books they want, or is open on Saturdays, or later into the evening on weekdays. They care about BENEFITS. They care about what’s in it for them, not what the library gets.

Keep that in mind when planning your next campaign.

Photo modesto speed

Ten Reasons Your Brochure Gets No Sales

cheese curd

1. You’re spraying and praying

It’s unfocused, you haven’t established a niche or differentiated yourself. If you’re closing your eyes and hoping to hit something, you probably won’t. Build a target audience (see #5).

2. You’re trying to compete on price (and losing sales)

People buy what they want. The job of your brochure (or any other sales materials) is to convince people that you’re the right person or company to help them get what they want – whether it’s a more attractive web site, a blog, a brochure, or a higher ranking in Google.

3. It’s all about you. You’re using, “I” and “me” and “we” too much

If your brochure talks about your background, your company history, and your credentials, it’s time for a rewrite. Readers want to hear about themselves, their problems, and then your solutions. In that order.

4. There’s no definite purpose.

It’s got lots of information, but no direction – you don’t know what it’s for (generating leads, brand awareness, general information, inquiries, sales)

5. Your audience isn’t clear.

Who are you talking to? What kinds of people (animals, vegetables, minerals)? You need a target audience – so you can clearly show that you understand their problems and how to fix them.

6. I don’t know what to do after I read it.

No clear call to action. If you don’t ask, you won’t get. Make sure that it’s absolutely clear what you want people to do, and what will happen when they do it.

7. It’s 11 pages long.

It’s a lot to wade through online, and intimidating off-line. Say what you need to say to convince the prospect to take action, but don’t bury them.

8. There’s a lot of talking, but no clear idea what problem you solve, or why I should trust you.

9. There’s too much about you (not enough about me).

Your awards are great (if you have them), but they don’t solve problems. What have you done to help other companies? Do you have testimonials? If you do, share them. Show me what you can do for me (remember, the world’s most popular radio station is WIIFM – what’s in it for me).

10. You’re trying to catch fish with strawberries; offering “bait” that nobody wants.

I saw someone recently asking if people would buy a software program that let you surf the Web from a boot up disk. No viruses, but you had to boot separately, and there were ads. The spam-free promise is great, but nobody will want to surf the Web from a boot disk!

Photo: jordan fischer

Freebie Friday! – Free Resources to Plan and Start Your Business

freebie friday

Freebie Friday is a new once-a-month post on the last Friday of each month. It will feature small business resources, email statistics and marketing reports, marketing white papers, and maybe a book or two.

Here are this month’s links:

Business news and company information

CEO Express This helpful site has links to world and business news, financial market information, online search resources, reference materials, phone and zip code directories.

Hoovers Search thousands of companies by name or stock ticker. Get information on stock prices, SEC filings, and financials. Subscribers gain access to smaller and mid-sized company information.

Advice for small businesses and start ups

CCH Business Toolkit A comprehensive guide that will take you through every step of planning, starting,and running your new business. “Ask Alice!” columns offer advice on managing your accounting, insurance, marketing, taxes, and other critical business functions.

Small Business Administration Information on government regulations, financing options, loan requirements, and business plans.

Magazines for entrepreneurs

Inc. Resources, useful articles, and advice for small business owners.

BtoB Focuses on all aspects of business-to-buisiness marketing (both on- and off-line). They also offer e-newsletters and host events devoted to topics such as blogs, internet marketing,and integrating multi-channel marketing efforts.

Planning and starting your business

Service Corps of Retired Executives Free and confidential help from retired executives. Search by city, industry, or area of expertise. Plus, the web site has lots of “how to” articles and business templates.

Free sample business plans

Office Depot Business forms . Free, downloadable forms for organizing your business, operating agreements, employee management, and tax forms.

Legal Information

Basic legal forms and information (does not substitute for a lawyer, but will give you a basic outline).

Findlaw Business Contracts, Profit and Loss Statements, How to Read a Balance Sheet, Mergers and Finance

Photo: thetruthabout