Tuesday Travels: A Few Quick Lessons in Customer Service


The right (and the wrong) way to run customer service.

Angry Customers Don’t Say Yes – Screw-ups happen, and you can’t avoid them entirely.  What counts is how you recover when they do.

Paul Christoforo – 5 lessons on what NOT to do when something goes wrong.  If you haven’t heard of Paul, google his name.

An Easy Way to Screw Up Customer Service – are you giving your clients help?  or banana peels?

Don’t Treat Your Best Customers Like Morons and Marks – who deserves your best offers?

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