Comments on: What Can A Jar of Jam Tell Us About Customer Service? http://kaplancopy.com/blog/2009/05/05/what-can-a-jar-of-jam-tell-us-about-customer-service/?utm_source=rss&utm_medium=rss&utm_campaign=what-can-a-jar-of-jam-tell-us-about-customer-service Marketing expertise for creative businesses Fri, 11 May 2012 03:41:10 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Jodi http://kaplancopy.com/blog/2009/05/05/what-can-a-jar-of-jam-tell-us-about-customer-service/#comment-1427 Jodi Tue, 05 May 2009 17:47:46 +0000 http://kaplancopy.com/blog/?p=852#comment-1427 Greg, I hadn't read that, but it's true that I would never have blogged about the jam otherwise! Greg, I hadn’t read that, but it’s true that I would never have blogged about the jam otherwise!

]]> By: Greg Digneo http://kaplancopy.com/blog/2009/05/05/what-can-a-jar-of-jam-tell-us-about-customer-service/#comment-1424 Greg Digneo Tue, 05 May 2009 16:18:50 +0000 http://kaplancopy.com/blog/?p=852#comment-1424 Jodi, I read some where that customers think more favorably of a company whose produce fails and is immediately fixed than they do of a company whose products never fail. Jodi,

I read some where that customers think more favorably of a company whose produce fails and is immediately fixed than they do of a company whose products never fail.

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