Is Your Product a Solution Without a Problem?

stop signI was surfing the Web the other day and stumbled on a bra dryer.  I can’t post the picture here (copyright issues), but it looks like a mesh sports bra or workout top.  The idea is (apparently) to strap a bra inside it and it will dry faster or not lose its shape or something.

Trouble is, it only seems to come in one size, and well, women come in lots of sizes.

Also, for you guys out there, bras can be hand-washed, hung up to dry, and forgotten about.  Drying them faster is NOT a pressing problem.

I point this out not because I want this blog to regularly focus on underwear, but because the men who came up with this contraption never stopped to do any research to see if anyone wanted, needed, or cared about their product.  Yes, successful products (say the iPhone) can often come from a product nobody KNEW they wanted (until they saw one).  But this, this is just silly.

Before investing time, money, and effort in a new product or service, check and see if there’s any interest.  Show potential vendors a prototype, do some market research.  Google the problem.  Check with users.  Find out their reactions.  Is it wow?  Or is it are you kidding??!!

Photo:  hoyasmeg

The One-Minute Marketing Test

Hourglass
Here’s a quick way to see if your marketing is effective.

Go to your web site home page. Or, even better, check a landing page. If you prefer, pick up a brochure, leave-behind, or any other marketing material you have handy.

Read the first paragraph.

Start counting

See how many times it says, “me”, “I”, or “we”. Then, count how often it says, “you” or “your”. The “you’s” and “yours” should greatly outnumber the “we’s”. If they don’t you’re focusing too much on yourself and not enough on your customers.

Check your competition

Now, go to a competitor’s Web site. Read the first paragraph. Can you plug yours in? Are they significantly different? Does your site say anything special about you? Or, does it use language like “leading edge technology company” or “fostering health education and education activities for Southern Michigan since 1996”? Is the wording interchangeable? Is it clear from the first sentence exactly what your company or organization does?

Now, go back and rewrite the paragraph. Read it out loud. Better yet, read it to someone else (preferably someone who doesn’t work for you). See how much better that sounds?

What Open Rate Should Your Email Get?

If you check the Q&A on LinkedIn, Marketing Professionals or other business forums, you’ll see lots of questions about email open rates. What open rate will I get? How many people will click on my link? What will my response rate be?

They’re tough questions, and you’ll see lots of answers (including mine) saying that “it depends.” Not that I (and my fellow responders) don’t want to be helpful, it’s just that the results you will get depend on lots of different factors (list you use, your niche, what you want people to do, what they get for doing it, the words and design you use, even time of day). Too many options for a one size-fits-all answer.

Average email open rates by industry

Each year, Mailer Mailer puts together a detailed report showing open, click through, and subject line performance for over 1 billion emails.  Here are a few highlights from 2008 (when I first posted this) compared to the latest 2015 report.

2008 Highest Average Open Rates
General Small Business: 16.49%
Education/Training: 15.76% (largest gain over 2007, when it was 13.76%)
Government: 25.6%
Nonprofit/Trade Association: 14.6%

2015 Highest Average Open Rates
Museums and Galleries: 24.9%
Manufacturing and Distribution: 24%
Arts and Crafts: 20.3%

Average email click through rates by industry

2008 Highest Average Click Rates
Religious/Spiritual: 6.66%
Real Estate: 6.35%
Transportation/Travel: 4.65%

2015 Highest Average Click Rates
IT Services: 3.4%
Transportation: 3.4%
Food, Beverage and Agriculture: 3%

average email open rates by subject line length

2008 Email Open Rates by Subject Line Length
Under 35 characters: 19.64%
Over 35 characters: 14.83%

2015 Email Open Rates by Subject Line Length

16-27 characters: 12%
28-39 characters: 12.6%
40+ characters: 11.1%.

Open rates have risen since 2008, but the industries getting the best open rates have changed completely.  Extremely short subject lines used to do well, but now the sweet spot seems to be somewhere in the middle.

The important thing is that each industry is different, as is each offer, company, and so on. While the absolute numbers are best as a big picture view, don’t worry too much if your numbers are lower than your peers.  Instead, use the report as a guide for which stats to watch and what to test.

How to improve your email open rate

Test your subject lines.  If you’ve been using long very short subject lines, try something a bit longer.  If your long subject lines aren’t doing well, shorten them.

Watch the click to open ratio (meaning how many people opened, read, and clicked on something in the email message).  Has it been going up? Or down? Sunday had the worst open rate, but the highest click rate.  Track the numbers and see which ends up being more profitable (or meeting whatever indicator you’re tracking: downloads, sales, queries, etc.).

Change days of the week, or times of day: are you doing better on Monday? or do you get better results on Wednesday?  Emails did better this year on Mondays and Wednesdays.  These are likely business to business, if you’re selling a consumer product, you may do better on weekends. Try sending later, or earlier, in the day and see if it makes a difference in your open rates.

Personalize or not? Interestingly, something that used to work well in 2008 can now backfire if you overdo it.  Personalizing in the body of the message worked well, but personalizing the subject line reduced open rates from over 17% to 11.  Personalizing both reduced it even further, to only 4.9!

 

Does Your Tech Business Have a Niche?

nicheDoes your technology business have a marketing niche?  Sometimes what businesses think is a niche isn’t really a niche at all.  Is your niche a real one? How do you tell?

For example, Alicia on Marketing Professionals said, “I need a domain name, and I’m having trouble finding one. My niche is fitness…can you help?”

Her problem isn’t really finding a domain name.  Her real problem is that “fitness” is much too broad. If she opens that gym, she’ll be competing against huge corporations, and established gyms with existing members and clients.

She’s not differentiating herself in any way. “Fitness” by itself isn’t really a niche, it’s a general category.

A real niche isn’t a broad term, like fitness.  A real niche is a single slice of the fitness pie.

She needs to focus on that one slice, rather than trying to eat the whole pie all at once.

Why you need a niche

Say, like Alicia, you want to start a gym. You’re going to have a lot of competition. You’ll need to figure out a way to stand out from all those large companies, the ones with gyms in nearly every town, or even more than one location per town. You don’t have their staff, their resources, or their brand recognition.

So, you need to be different instead.  Doing that, focusing on just one small piece of an enormous market, will help you in two ways.  One, it builds that brand recognition.  Two, it helps you focus your marketing efforts.

How to choose your niche

Staying with the gym example, pick something that the other all-purpose gyms don’t (or can’t) offer.

Cater to a specific group of people, and only those people.

For example, say you decide to focus on new moms.  Now, instead of trying to sell to everyone (and we know how that works) you could target sites run by mommy bloggers to get the word out.

Have day care for the kids while mom exercises. Or, offer “mommy and me” classes so both child and mom can exercise, have fun, and play together. Your domain name might be stayfitmoms.com

Or, maybe you want to concentrate on stockbrokers. A fitness center geared to them could open very early (for a workout before the market opens), have TV screens playing CNBC or Bloomberg TV, offer massages to relieve stress, etc.

A gym that targeted baby boomers might focus on fitness for aging bodies, offer nutrition help, or 20 minute workouts for busy people.

Once you have that, you can start telling your story and the rest of your marketing falls naturally into place.

Find customers more easily and cheaply

Instead of looking for everybody and anybody, you concentrate on “your” market. You know who they are, and they’ll know who you are. You’ll be “the gym for stockbrokers,” instead of just “the gym down the block.”

If you’re “the stockbroker gym” you’ll have a better idea of what your website and your facilities should look like.  You’ll want something that says “Wall Street”, rather than something that screams Disney. No cartoons, no animation. Instead, go for an atmosphere that’s buttoned-down, corporate looking, and geared to people who are driven and hard-charging.

Having a niche geared to stockbrokers also tells y ou what hours to open, where to locate, and what services to offer.  You’ll also know where to advertise and what to put in your ads.  The appeals to stockbrokers would be very different than the appeals to new moms.

The best part is, you’ll save time and actually make more money marketing to fewer people.

Photo: Daniel Philpott

Four Simple Steps to Great Marketing with AIDA

steps

Marketing your products and services can sometimes seem pretty hard. There are so many things to do and worry about – the quality of the product, reaching the right people, having the right message.

But, there are four simple steps that can make creating your marketing materials a whole lot easier. It’s based on using a direct marketing concept called AIDA. It sounds like an opera, but using AiDA in your marketing can make a big difference in the results you get. Here’s how it works (in four easy steps).

Step one – Attention

First, get your prospects’ attention. Your promotion won’t work unless your target audience stops and reads (or listens to) your message.
For instance, let’s say you’re selling a solar-powered furnace. Trumpet the savings that your customers enjoy by purchasing your product. For example, “Cut Your Heating Bills by 75%!”

Step two – Interest

Address their interests and outline the problem. In this case, the homeowner’s interest in saving money, and frustration with high heating bills. Then, you can tell them about your solution.

Step three – Desire

Discuss the benefits customers get by using your product. In this case, a solar-powered furnace cuts costs, eliminates reliance on foreign energy sources, and frees you from the whims of large oil companies.
“You’ll stay comfortable and warm all winter long, for only pennies a day. And, there’s a backup system in case of too many cloudy days.”

Step four – Action

Now that your prospects want to learn more about your product, tell them what to do. Ask them to call now, mail a form, etc.

Putting it all together

Imagine you’re standing in front of a room full of women and you put up a big sign that says:

Free Manhalo Blahnik shoes!

Since this is an imaginary room full of mostly women, I bet that would get their attention.

Now why?

One,  you said FREE – everyone likes free stuff

Two, you said shoes to a room full of women and women love shoes.

Three, you said the free shoes were famous designer shoes – and they were FREE

Four, you told them where to go to get the shoes (go that way).

Now, you try it. Share your ideas here.

Photo: extra noise