Comments on: Is Your Web Site Search Broken? http://kaplancopy.com/blog/2008/11/14/is-your-web-site-search-broken/?utm_source=rss&utm_medium=rss&utm_campaign=is-your-web-site-search-broken Left Brain Focus for Right Brain Creative Businesses Sat, 04 Feb 2012 15:39:06 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Lucy http://kaplancopy.com/blog/2008/11/14/is-your-web-site-search-broken/#comment-1966 Lucy Wed, 07 Oct 2009 19:14:44 +0000 http://kaplancopy.com/blog/?p=154#comment-1966 Search is vital to get right just so people can get round your site - very often people choose to navigate by search rather than using the official navigation routes. But its difficult, and even the biggest companies sometimes suffer from broken search functionality - though they usually have the resources to get it fixed quickly! Joel, that's a great customer service story. Search is vital to get right just so people can get round your site – very often people choose to navigate by search rather than using the official navigation routes.

But its difficult, and even the biggest companies sometimes suffer from broken search functionality – though they usually have the resources to get it fixed quickly!

Joel, that’s a great customer service story.

]]> By: Joel D Canfield http://kaplancopy.com/blog/2008/11/14/is-your-web-site-search-broken/#comment-28 Joel D Canfield Mon, 24 Nov 2008 17:22:34 +0000 http://kaplancopy.com/blog/?p=154#comment-28 This happens all too often, I know, but I had the opposite happen to me a while back. Had a little glitch with a form at ItsAGrind.com, filled in the contact form, and in less than *one hour* got an email back from a real person. Which was pretty impressive. The fact that the person was Marty Cox, President of It's a Grind, was a pretty nice cherry on top. This happens all too often, I know, but I had the opposite happen to me a while back. Had a little glitch with a form at ItsAGrind.com, filled in the contact form, and in less than *one hour* got an email back from a real person. Which was pretty impressive.

The fact that the person was Marty Cox, President of It’s a Grind, was a pretty nice cherry on top.

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